We ship via Royal Mail International First Class and will arrange a Parcel service for any order over 2KG.
For Distribution and bulk shipping enquiries please email Bill (@) Hyperdub.net
Questions and answers about shipping:
1. Has my order shipped?
Orders that can be immediately fulfilled will be processed and and then shipped within five days, Monday through Friday 9am to 5pm, excluding public holidays. For orders placed around the holiday season, please allow extra time for processing orders. A notice will be posted on the website / social media if shipping of orders will be delayed.
Once an order is placed on the website you will receive an order confirmation email for the purchase and a second email once the order has been shipped.
2. Where is my order?
Once your package has been shipped, you will receive a shipping confirmation email.
3. I have not received an email about my order.
1/Check your spam folder.
2/ Your order has not been shipped yet.
4. How long will it take for my package to arrive?
Shipping times will vary depending on where you live. Shipping via Royal Mail first class international can take anywhere from 2 weeks to over a month due to customs clearances.
Customers in Asia and Australia typically will have the longest waiting times for their items to arrive.
To ensure quicker shipping times, consider upgrading the shipping method to a faster option.
5. It has been over a month and my package has still not arrived.
The package may be caught at customs and is still being processed.
The package may be at your local post office waiting to be picked up, check for a notice from the post office, as they may have attempted to deliver it too. Call your local post office as well. If it's been left too long the package may have been returned to sender.
6.The sorting office says my package was returned to sender.
In the case that your package was sent back to us , we will contact you when it arrives and discuss further action.
If your package was returned because of a mistake on our part, we will confirm with you and then attempt to resend the package.
If your package was returned because you have provided an inaccurate address (i.e. you moved and did not update your address, provided a wrong address) or you did not pick up your package from your post office/failed to accept package when it was delivered, and still want your order, we will require that you pay additional shipping costs to resend the package.
If you have any other inquiries regarding the status of your order, email us at: Shop (@) hyperdub.net